Field Services
Field Services Opportunities
The rapid growth of wide area wireless data services in the past few years has opened up whole new opportunities for field services organizations to move their decision points closer to their customers. Where once enterprise application systems were bound within the four walls of the enterprise, now they potentially can go wherever an organization must deliver service. And critical information can go with. This all adds up to field services organizations improving productivity and gaining operational advantage. Areas of opportunity include:
Enterprise Asset Management (EAM)
Maintenance Work Orders
Rounds and Readings
Inspections
Parts Management
Physical Inventory/audit
Field Sales Automation
Proof of Delivery
Claims
The Need for Mobile Field Services Solutions
Take control outside of the four walls! Now you can deliver superior customer service while increasing field service efficiency and cutting your costs. With a mobile wireless Field Service solution from DecisionPoint Systems, accurately capture labor hours and materials used and better manage your parts inventory.
The fundamental purpose of a mobile field service solution is to equip skilled technicians with tools that increase their efficiency and effective while enabling back office operations to better manage work orders, customers and field employees.
DecisionPoint Systems’ field service solutions include ordering, scheduling, dispatching, proof-of-service, billing, parts inventory management and much more.
Dramatically improve performance and productivity. Reduce paperwork and monitor field service productivity. Increase customer service with immediate wireless connectivity to your back office operations. Improve field communications.
Field Services Applications
DecisionPoint is tuned into the different kinds of field services applications including work order management, proof-of-delivery, inspections, and sales automation. And DecisionPoint can support these applications rolled out in a variety of industries including:
Local Delivery
Trucking and Transportation
Telco and Utility
Oil and Gas
In-Home Services
MobileArc Field Mobility Program
DecisionPoint has created an entire program around automating field-based workforces. The MobileArc program is an overarching approach designed to get you the return on investment you are looking for when it comes to automating your field-based workforce.
DecisionPoint offers MobileArc solutions for:
MobileArc | Salesforce Automation
MobileArc | Direct Store Delivery
For more details on the MobileArc program, visit MobileArc Field Mobility
Next Steps
