MobileArc | Field Services
The Need for Mobile Field Services Solutions
Take control outside of the four walls! Now you can deliver superior customer service while increasing field service efficiency and cutting your costs. With a mobile wireless Field Service solution from DecisionPoint Systems, accurately capture labor hours and materials used and better manage your parts inventory.
The fundamental purpose of a mobile field service solution is to equip skilled technicians with tools that increase their efficiency and effectiveness while enabling back office operations to better manage work orders, customers and field employees.
DecisionPoint Systems’ field service solutions include ordering, scheduling, dispatching, proof-of-service, billing, parts inventory management and much more.
Dramatically improve performance and productivity. Reduce paperwork and monitor field service productivity. Increase customer service with immediate wireless connectivity to your back office operations. Improve field communications.
How Field Services Addresses Your Challenges
The mobile device eliminates all paperwork by displaying stop sequence, customer addresses, contact information and service details.
Bar code scanning increases accuracy and efficiency.
Capture comprehensive proof-of-service information at the time of service including services performed, labor, materials, work order status, customer name and signature. In addition, optionally capture GPS coordinates, photos, sketches and voice notes, stops, breaks, drive times, fuel usage, and more.
View the current location as well as historical location data (breadcrumbing) of all your service technicians on a map.
Seamlessly integrate to your back office systems such as ERP and CRM.
Increase customer service with immediate wireless connectivity to your back office operations. Time-sensitive data is transmitted to back office systems in real-time over wide-area wireless networks and new stops may be dispatched wirelessly to drivers at any time.
GPS-based Location Based Services including vehicle tracking, routing and turn-by-turn directions increase efficiency and productivity while reducing transportation costs and identifying problems.
Fix it first time--reduction in revisits due to parts shortage.
Automated Field Service Solutions Provide These Benefits
Improved customer service.
Service technicians have access to back office enterprise data.
Maintains accurate, automated perpetual inventory on vehicles.
Improves service technician performance and maximizes service calls per day which increases service capacity without increased staff.
Reduces transportation costs.
Improves communications between dispatch and service technicians.
Eliminate paperwork and data entry errors in the field and archival document storage in the back office.
Better Inventory Management and reduction of spares inventory levels.
Reduces disputes/write-offs and speeds dispute resolution.
Significantly reduces billing cycles.
Accelerate payment with enhanced proof-of-services.
What You Can Do By Automating Field Services
Dynamically assign, schedule, and route work
Gain up-to-the-minute management and control of all field service work
Optimize routes
Perform location-based services
Generate turn-by-turn directions
Increase accuracy and efficiency with bar code scanning
Gain complete visibility in real-time of task updates, progress and completion
Generate proof-of-service delivery via electronic signature capture
Print customer receipts
Next Steps
